FAQs For Clients

We have 3 main types of tutors available, Undergraduate Tutors, Full-Time Tutors and EX/Current MOE Teachers. More details and information about these tutors may be found at the following link.

There are no additional fees to be paid for our services. We collect 50% commission of the first month fees directly from the teachers, hence you will not have to pay a single cent for our services.

Yes we do provide trial lessons. These trial lessons are chargable on a per-lesson basis. If you decide not to continue with a tutor after the trial lesson, you will only be required to pay the fees incurred for the 1st lesson.

If the tutor arranged for you is not suitable, MindFlex will be happy to arrange an immediate change of tutor for you are satisfied with the tuition services offered by the tutor. However, these cases are rare as MindFlex only arranges top-quality tutors to ensure that our clients are satisfied.

Upon arrangement of the first lesson between yourself and the tutor, you will be required to pay 50% of the first month’s fee to confirm the booking slot. This payment may be made via bank transfer. Subsequent payment is to be made directly to the tutor in a payment method that both of you agree on.

In the case that a reschedule of the first lesson is necessary, you will be required for inform us at least 12 hours in advance. If this condition is not met, you will be liable for 50% of the first lessons fees in compensation of the tutor’s time and transport costs.