MINDFLEX TUITION
FAQs For Tutors
How Do I Receive Tuition Assignments?
We will contact suitable tutors for assignments via SMS/Whatsapp/Email/Telegram. You are able to apply for assignments via this link with a suitable assignment code. Our full list of assignments may also be found on our telegram page. If you would like to receive the latest updates on tuition assignments, please kindly register as a tutor with us. Priority will be given toward tutors who are responsive, well-conducted and have a good record history with us.
What Are The Commission Fees?
At MindFlex, we follow the industry practice of taking the 1st 2 full weeks of fees (50% of 1 Month), based on the intended long-term duration and frequency of the assignment. From the 3rd week onwards, the tutor is free to earn the full amount of tuition fees charged to the client. You will not need to collect the commission fees for us as we will bill the client directly. In the case whereby a client does not pay us the commission fees directly, the tutor is required to collect it on our agency’s behalf and transfer the fees to us. In the event whereby the client terminates the engagements before 1 full month of lessons are completed, you are eligible for 50% of the fees for lessons you have already taught.
How Should Lessons Be Conducted?
Is There A Minimum Commitment for Tutors?
Are There Rules for Postponement/Cancellation of Lessons?
We understand that from time-to-time, a postponement or cancellation of lessons may be required by either party, and this will be handled by a case-to-case basis. In the case of the tutor, lessons postponed or cancelled are to be accompanied by a legitimate reason, preferably with medical proof if you are sick. Lessons which are postponed or cancelled without a legitimate reason will result in the tutor being blacklisted for future assignments.
In the case of the client, a postponement or cancellation of the 1st lesson should be notified at least 4 hours in advance. In the event whereby this is not fulfilled, the client will be liable to pay 50% of the 1st lesson fee in compensation for the tutor’s time and transport fees. After the 1st lesson, it is the tutor’s responsibility to make aware to the client of his/her own cancellation terms. Any settlement of last-minute cancellations from the 2nd lesson onwards will be dealt between the client and tutor directly.
In the case whereby a tutor decides to cancel the assignment completely without a valid or legitimate reason, he/she may not be entitled to any tuition fees for the lessons conducted. MindFlex reserves the right to bill the client for 50% of the total lesson fees as its rightful share for the matching service provided. This will be assessed on a case-by-case basis, and any decision made by MindFlex on the outcome of the case is final.
Fair & Transparent Commission Policy
Commission Scenarios
Tuition assignments may come with complications due to changes in schedule & frequency of lessons.
To clarify all doubts, we have compiled a list of commonly-faced scenarios by tutors, and the fair amount of commission applied for each case.
MindFlex aims to provides all our tutors with a fair & transparent commission policy.
Scenario 1 (Decrease in lesson duration for a temporary period):
– The client has engaged Tutor A for 2 hours, 1 x A Week
– The client has requested for Tutor A to come for 1.5 hours only for the 1st lesson (family has other activities planned)
– Subsequent lessons will still be at 2 hours
– As the long-term agreed duration stands at 2 hours, MindFlex will charge a total of 4 hours of commission (2 weeks x 2 hours)
– After the completion of the 3rd lesson, the client will pay MindFlex for 4 hours, and the tutor for 1.5 hours
Scenario 2 (Increase in lesson duration for a temporary period):
– The client has engaged Tutor A for 1.5 hours, 1 x A Week
– The client has requested for Tutor A to come for 2 hours only for the 1st lesson (for last minute exam preparations)
– Subsequent lessons will still be at 1.5 hours
– As the long-term agreed duration stands at 1.5 hours, MindFlex will charge a total of 3 hours of commission (2 weeks x 1.5 hours)
– After the completion of the 2nd lesson, the client will pay MindFlex for 3 hours, and the tutor for 0.5 hours
Scenario 3 (Decrease in lesson frequency for a temporary period):
– The client intends to engage Tutor A for 1.5 hours, 3 x A Week
– The client has requested for Tutor A to come 1 x only for the 1st week (due to pre-arranged plans)
– Subsequent weeks will still be at 3 x A Week
– As the long-term agreed frequency stands at 3 x A Week, MindFlex will charge a total of 6 lessons of commission (3 lessons x 2 Weeks)
– After the completion of the 6th lesson, the client will pay MindFlex for 6 lessons of fees
Scenario 4 (Increase in lesson frequency for a temporary period):
– The client intends to engage Tutor A for 1.5 hours, 1 x A Week
– The client has requested for Tutor A to come 3 x only for the 1st week (for last minute exam preparations)
– Subsequent weeks will still be at 1 x A Week
– As the long-term agreed frequency stands at 1 x A Week, MindFlex will charge a total of 2 lessons of commission (1 lesson x 2 Weeks)
– After the completion of the 2nd lesson, the client will pay MindFlex for 2 lessons of fees
Scenario 5 (Client decides to terminate assignment before 1 full month of lessons):
– The client has engaged Tutor A for 1.5 hours, 1 x A Week
– After the 3rd lesson, the client has decided to terminate Tutor A due to the unsuitability of lessons
– As the assignment was terminated before 1 full month of lessons were conducted, MindFlex will charge 50% of total fees as commission
– MindFlex will charge a total of 1.5 lessons of commission (3 lessons divided by 2)
Scenario 6 (Tutor decides to terminate tuition assignment):
– The client has engaged Tutor A for 1.5 Hours, 1 x A Week
– After the 2nd lesson, the tutor has decided to terminate the tuition assignment as she realized the location is too far
– In this case, the tutor will not receive her portion of the fees (50% of total lessons) as the reason for termination was not valid
– Tutors are expected to do their due diligence on location/travelling time before accepting an assignment
Please feel free to contact us at +65 8288 6556 or admin@singaporetuitionteachers.com if you have any further questions or feedback. Thank you.
