Terms and Conditions for Clients
Acceptance of Terms and Conditions
By engaging a tutor from MindFlex Home Tuition, you accept the Terms and Conditions listed below with regards to the tuition service provided. The engagement is formalized when a Confirmation Note has been sent to you via WhatsApp/SMS/Email, or/and when the tutor has conducted the first tuition lesson as arranged in the respective correspondence with the client.
Payment And Commission
MindFlex’s matching services are free-of-charge for the client as commission fees are levied upon the tutor. Upon completion of 2 weeks of lessons (or otherwise stated in the Confirmation Note) with the tutor, the client is to make payment for 2 weeks of lesson fees (or otherwise advised amount) to MindFlex Home Tuition. The amount may be paid via Bank Transfer, PayNow, PayLah or Cheque to us. The payment made also represents the commission collected from MindFlex which is levied upon the tutor. All payments to MindFlex are subjected to prevailing government taxes (7% GST) as MindFlex is a GST-Registered company.
Subsequent payment may be made directly to the tutors in a payment method and frequency decided between the client and tutor. All payments made to tutors directly are Non-GST chargable. Any additional tuition services such as an additional subject or teaching of the student’s siblings must be disclosed to MindFlex and will also be liable for commission. This commission will similarly be charged to the tutor.
Tutor Reassignment Or Cancellation
In the case whereby the client is unsatisfied or uncomfortable with the tutor arranged within the 1st 4 weeks, the client may request for a change in tutor at any time after the first conducted lesson. The client is only required to pay for all lesson conducted so far, and no further fees. The general guideline would be to have a commitment period of 1 month before deciding whether the tuition services are deemed suitable/unsuitable for the student.
For any cancellations by the client before 4 full weeks of lessons are completed, MindFlex will split 50% of the total lesson fees with the tutor. The client is required to pay MindFlex for the amount reflected in the invoice issued, which is amounted to 50% of the total lesson fees conducted. With regards to the tutor’s fees, we will offer clients the option of paying the tutor directly or requesting for us to transfer the fees on their behalf. Again, MindFlex understands that cancellations could occur due to last-minute emergencies, and these will be considered on a case-by-case basis. MindFlex’s portion of the fees are subject to prevailing government taxes (7% GST).
In the extremely rare case of a cancellation of the tuition assignment by the tutor, due to personal reasons/mis-matches/medical reasons…etc, the lessons carried out by the tutor will generally still have to be paid for. However, MindFlex will consider these reasons on a case-by-case basis to determine if full payment by the client for the lessons conducted are required. By acceptance of these Terms & Conditions, you agree to respect and adhere to the final decisions made by MindFlex on these matters.
Last Minute Cancellations & Postponement Of First Lesson
If a postponement or cancellation of the first lesson is required, the client is required to inform MindFlex or the tutor 4 hours in advance. If this condition is not met, clients are liable to pay for 50% of the 1st lesson fees in compensation of the tutor’s time & transport costs, and the service rendered by MindFlex. This amount will be split 50% between MindFlex and the tutor. MindFlex understands that cancellations could occur due to last minute emergencies, and these will be considered on a case-by-case basis.
Late Payment Charges
MindFlex Home Tuition reserves the right to impose a late-payment fee for overdue fees of 1 month or more. The late-payment fees after 1 month will be $50 per 2 weeks (14 Days) of overdue payment after the 1st month of grace period. Other administrative fees may also be charged depending on the resources/time taken to recover the debt. This will be judged on a case-by-case basis.
Mrs Tan hired a tutor from MindFlex Home Tuition on the 8th January 2019, at $50/Hour, 1.5 Hours, Once A Week. She was due to pay the 1st 2 lesson fees of $150 upon completion of the 2nd lesson (15th January 2019), however she failed to make payment. After repeated reminders within a 1 month grace-period, Mrs Tan did not make payment on the 15th February 2019.
As the payment was not received within 1 month, MindFlex Home Tuition will begin to impose late-payment charges from the 16th February Onwards, of $50 per 2 weeks period. On the 15th March, Mrs Tan finally decided to make payment, however her total charges now are $250 instead of the $150 initially owed as 2 blocks of late-payment fees ($100) have been imposed.
MindFlex Home Tuition also reserves the right to file with the Small Claims Tribunal or take legal action for any debt deemed necessary. As a general guide-line, MindFlex Home Tuition will file with the Small Claims Tribunal if the sum is not received within 3 months of payment, but may also choose to do so at an earlier date if the debt is deemed to be unrecoverable without legal means. The late payment charges will continue to be imposed for every 2 weeks of no payment till the final order of the court is given. All late payment fees will also be subjected to prevailing government taxes (7% GST).
Qualifications & Authentication of Tutor Profiles/Documents
Clients reserve the right to request for the Educational Certifications of our tutors to authenticate the qualifications and credibility of the tutor. MindFlex will request these documents on the client’s behalf and forward them to the client should the tutor be agreeable to sharing their personal documents.
However, MindFlex is not liable for falsehoods or untruths provided by tutors in their tutoring applications. Do understand that it is not administratively or logically possible for a tuition agency to verify each piece of information provided by tutors in their tutoring profile. Nevertheless, MindFlex has its own internal systems of vetting and filtering which eliminates most of these cases of falsehoods. Rest assured that tutors who provide dishonest information are very rare and we have our own internal systems in place to conduct the necessary due dilligence to our best efforts possible.
In the case whereby a client has discovered a fraud tutor, please kindly inform MindFlex and we will assist you in making a police report regarding the fraud.
Tuition Rates And Schedule
The schedule of the tuition is open to rearrangement with the tutor directly after the first lesson has been carried out. Future tuition rates may also be renegotiated when the student has moved on to a higher academic level.
Location Of Tuition
The tuition will be carried out at the location provided by the client unless otherwise arranged or specified.
Collusion & Fraud
Any attempts to avoid the commission payable to MindFlex (in any form) is considered an illegal act. Our company strictly does not tolerate such fradulent and unethical actions. A police report will be made immediately without hesitation, and civil actions will be commenced to recover the lost monies from the fradulent actions.
Quality Of Service
MindFlex does not provide any guarantee that the tutoring services offered will results in an improvement of academic grades. MindFlex will however strive to provide the best and most suitable tutor possible which falls within the client’s requests and budget. Once lessons have been carried out, clients are liable to pay tuition fees for lessons attended by the student, regardless of how satisfactory the client deems the lessons to be. The tutoring services however may be cancelled at any time if deemed unsatisfactory by the client. Clients may provide us with feedback with regards to the tutoring experience, and it will be greatly appreciated by MindFlex.
MindFlex will put in the utmost effort to create the most suitable match between clients and tutors. In the case of a conflict, MindFlex will step in to resolve conflicts if necessary, but will not hold any responsibility for the actions of either party. Mindflex will hold no legal liability for issues and disputes which may arise. MindFlex reserves the right to withhold information and terminate or deny services to any party, unless legally instructed.
Amendment to Terms & Conditions
MindFlex reserves the right to amend our Terms & Conditions at any time without prior notice to our clients.
MindFlex will not rent, sell, or share personal information about you with anyone except to provide products or services you have requested. MindFlex will not publicly reveal any private information such as NRIC, uploaded certifications, handphone number, or full addresses, to anyone except when necessary in providing the services to the persons described below:
A client is a person who makes a request for a tutor with MindFlex.
The information provided by the client with regards to the tuition information (location, subject, lesson frequency, other information excluding personal information) may be broadcasted to tutors to fulfil the search for a tutor.
Only after the lesson has been confirmed with a tutor who has accepted the job, will MindFlex reveal the full address and contact number of the client.
A tutor is a person who registers with MindFlex for tuition assigments.
The general information relevant to tuition assignments such as your qualifications, gender, experience and other information may be revealed to clients to facilitate the selection process. Personal information such as your contact number, full name of NRIC will not be revealed to clients until the lesson has been confirmed.
Being a web-based platform, MindFlex will collect personal information when a client or tutor registers with us. MindFlex may receive and record information on our server logs from your browser, including but not limited to, your IP address, session ID, the pages you visited and the time these pages were visited. This information may be used for research or to improve the user’s experience.
Although best efforts are undertaken to protect the privacy of our clients and tutors, in the case whereby a legal authority requires MindFlex to disclose personal information, or any organisation requesting the disclosure of personal information on a legal basis, MindFlex will comply.
Assignment Application System
The Assignment Application System which MindFlex uses requires the verification of phone number and date of birth of a tutor to access. Upon successful access, the tutor’s occupational, educational and experience details will be shown. By accessing our system, and by registering as a tutor, you agree to grant access and display of your tutoring information through this method. Tutors are highly encouraged to keep their Date of Birth confidential from other tutors to prevent any possible sabotage or foul play despite the unlikelihood of such an event happening.
This policy may be updated or changed without prior notice.