Terms and Conditions for Tutors
All tutors registering with MindFlex has to be a minimum of 18 years old and have passed their GCE “O” Levels or equivalent academic qualification.
Qualifications and Authentication of Documents
All tutors are required to provide accurate information on academic certifications and personal particulars. Clients reserve the right to request for these certifications to be presented for verification at any point of time. Tutors who attempt to deceive clients with fake qualifications and certifications will be reported to the Police.
General Guidelines for Lesson Conduct
All tutors should conduct themselves appropriately in a professional and ethical manner. If the conduct of the tutor is deemed as unsatisfactory, immediate action will be taken to terminate current and future assignments. Here are a list of general guidelines for tuition lessons:
- If a change of timing is required, please kindly provide at least 48 hours of notice. In the case that this is not possible for example due to a sudden sickness, an MC may be requested from the parent.
- Tutors are expected to practice punctuality and not to short-change any timing in tuition lessons.
- Tutors are prohibited from any physical or verbal abuse to students or parents. This will not be tolerated in any instances
- Tutors are expected to communicate regularly with parents about the progress of the student
Commitment of Tutoring Period
Unless otherwise stated, Tutors are expected to commit to the assignment for at least 3 months. If you are unable to fulfill the commitment reasons due to the special reasons or circumstances, you are required to inform MindFlex to avoid any misunderstanding and prevent blacklisting for future assignments.
Commission and Payment of Tutor Fees
Upon arrangement of the first tuition lesson, clients are required to make the payment of 50% of the monthly lesson fees to confirm the booking. This will be followed with a confirmation message/invoice of the lesson booking. Future payments may be made directly to the tutor. Any lesson cancellations or rearrangements will not affect the amount of payment due for the lessons. In the case whereby the client is unwilling to transfer MindFlex the 50% commission, we will require the tutor to collect it on our behalf.
MindFlex collects a one-time commission of 50% of the monthly tuition fees from its tutors. The commission will be collected directly from the client and there will be no further action on the tutor’s part. If there is any additional tuition services to be added during the 1st month, e.g tuition for student’s siblings or additional of subjects, this is to be made known to MindFlex and will also be due for commission.
Tutor Reassignment or Cancellation
The client has the right to request for a change in tutor at any point of time. In such a scenario, if the tuition is cancelled or changed within 1 month, MindFlex will only collect 50% of the tuition rates involved.
The tuition rates agreed on should not be changed after the lesson confirmation. Nevertheless, if the tutor decides to increase the tuition rate subsequently after the student has advanced in his academic level, the tutor may do so.
Length of Commitment, Postponement of lessons, and Last Minute Cancellations
Once confirmation has been received from the tutor via any form of communication (SMS, Whatsapp, Email, Phonecall), the tutor is expected to complete at least 4 weeks of lessons. Irresponsible behaviour will result in a black-list for future tuition assignments.
If a postponement is necessary, the tutor is required to kindly inform the client 2 days in advance. If it is due to a sudden sickness, an MC may be required to be produced to the client.
Tutors are allowed to reschedule lessons only if there is a mutual agreement with the client. In the case whereby a client cancels in less than 2 hours before the designated tuition timing, they will be liable to paying 50% of the lesson fees as a charge for the tutor’s transport cost and time.
Location of Lessons
Tuition lessons will be conducted at the designated address listed in the assignment.
MindFlex reserves the right to amend the Terms and Conditions at any time without prior notice.
MindFlex will not rent, sell, or share personal information about you with anyone except to provide products or services you have requested. MindFlex will not publicly reveal any private information such as NRIC, uploaded certifications, handphone number, or full addresses, to anyone except when necessary in providing the services to the persons described below:
A client is a person who makes a request for a tutor with MindFlex.
The information provided by the client with regards to the tuition information (location, subject, lesson frequency, other information excluding personal information) may be broadcasted to tutors to fulfil the search for a tutor.
Only after the lesson has been confirmed with a tutor who has accepted the job, will MindFlex reveal the full address and contact number of the client.
A tutor is a person who registers with MindFlex for tuition assigments.
The general information relevant to tuition assignments such as your qualifications, gender, experience and other information may be revealed to clients to facilitate the selection process. Personal information such as your contact number, full name of NRIC will not be revealed to clients until the lesson has been confirmed.
Being a web-based platform, MindFlex will collect personal information when a client or tutor registers with us. MindFlex may receive and record information on our server logs from your browser, including but not limited to, your IP address, session ID, the pages you visited and the time these pages were visited. This information may be used for research or to improve the user’s experience.
Although best efforts are undertaken to protect the privacy of our clients and tutors, in the case whereby a legal authority requires MindFlex to disclose personal information, MindFlex will comply.
Assignment Application System
The Assignment Application System which MindFlex uses requires the verification of phone number and date of birth of a tutor to access. Upon successful access, the tutor’s occupational, educational and experience details will be shown. By accessing our system, and by registering as a tutor, you agree to grant access and display of your tutoring information through this method. Tutors are highly encouraged to keep their Date of Birth confidential from other tutors to prevent any possible sabotage or foul play despite the unlikelihood of such an event happening.
This policy may be updated or changed without prior notice.